FAQ

1. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more details, please refer to our refund policy.

2. How long does shipping take?

Due to high demand, orders could take up to 2-4 weeks to arrive. If you have any questions about the status of your order, please contact us at info@theemeraldb.com.

3. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our refund policy for more information on the exchange process.

4. Do you offer international shipping?

Yes, we offer international shipping. However, please note that shipping times may vary depending on the destination. For more information, please contact us at info@theemeraldb.com.

5. How can I contact customer support?

If you have any questions or need assistance, you can contact our customer support team at info@theemeraldb.com. We are here to help and will respond to your inquiry as soon as possible.

6. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at info@theemeraldb.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

7. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and add a personalized message to your gift.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. If you have any questions about the status of your order, please contact us at info@theemeraldb.com.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theemeraldb.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send